Terms & Conditions

1. Prices and Payment

Prices are shown in British pounds sterling (GBP) and will be billed in British pounds sterling. All prices shown are inclusive of VAT at the current rate of 17.5%, unless specified. We accept credit and debit card payments online and we also accept payment by personal or company cheque. If your credit card company operates in a different currency, your credit card company will convert payment from British pounds sterling to your local currency at their current conversion rate. Please
note that if paying by cheque, funds have to be cleared before products or service are supplied. Three to five working days are usually required to clear cheques, which should be made payable to 'GUITARGUITAR Limited'. Cheques should be mailed to GUITARGUITAR Limited, 36 Trongate, Glasgow, G1 5ES, United Kingdom. We only accept cheques drawn on a UK bank account and payable in GBP.

2. Delivery of Orders

Goods will be supplied only to destinations within the UK and are dispatched by our courier. Customers should be aware that the estimated delivery dates are a guide to when you should expect your item. We endeavour to send your order out the same day if ordered between Monday and Friday (10am-3pm). This means that your order could be with you as early as the next working day. It is necessary to advise you that in some cases your order can take up to 3-7 working days. We aim to deliver goods to you within the time indicated by us but we sometimes may not be able to give an exact delivery time or date. We also may deliver some goods in several consignments but will not charge any extra delivery for this. We will inform you by email when goods have been dispatched and when you can expect delivery.

3. Credit and Debit Card Security

All credit and debit card processing is handled securely by WorldPay. We do not see your card details at any time.

4. Privacy Policy

GUITARGUITAR Limited does not disclose buyers' information to any third parties. We takes customers' privacy and confidentiality very seriously. Please click here for our full Privacy Policy.

5. Returns Policy

In the unlikely event that you have to return any goods or wish to complain about any service, in the first instance please email orders@guitarguitar.co.uk. Your email should state your full name and address, your telephone number, the WorldPay Transaction ID and full details of any issue(s). This ensures that we both have a record of events. We will respond to your email usually by return and do our best to resolve any problem. If any item has been damaged in transit, it will be replaced at no cost to you. If any item needs to be returned, we will give you clear instructions and, should we agree, replace the item without any further cost to you.

6. Damaged Goods

You should inspect all items for any damage when you receive them. If the package being delivered by courier looks damaged or has been tampered with, you should refuse to accept it or mark the courier’s sheet to show this and accept the package - the choice is yours. If you find any damage you must inform us by immediately emailing orders@guitarguitar.co.uk. Your email should state your full name and address, your telephone number, the WorldPay Transaction ID and a full description of any damage. We cannot be held responsible for damages reported after 24 hrs of receipt. We will contact the courier and if any items are found to have been damaged prior to delivery to you then we will replace them or refund the price paid.

7. Cancellation

Consumers (not trade customers) have a right to cancel any transaction without reason within seven days of contract. Please note this right to cancel does not apply to certain products containing sealed CDs or DVDs that have been opened. To cancel any order, in the first instance email orders@guitarguitar.co.uk. Your email should state your full name and address, your telephone number, the WorldPay Transaction ID and request a cancellation. If no goods have been delivered, we will confirm receipt of your cancellation and make an immediate full refund. If any goods have already been delivered, we will confirm receipt of your email and ask you to return the goods. Do not return any goods until we ask you. All goods returned must be in original sealed, unused and undamaged condition. All costs incurred with the return of goods will be the reponsibility of the original purchaser. As soon as we receive the goods and are satisfied that they are in original sealed, unused and undamaged condition we will make a full refund. If goods are returned after the packaging has been opened, or after the goods have been used, we reserve the right to charge a restocking fee. Cancellation of orders by trade customers is at the discretion of GUITARGUITAR Limited.

8. Remittance Terms

All goods remain the property of GUITARGUITAR Limited until paid for in full.

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