Extended Christmas Exchange Policy

We understand that many of the items purchased over the Christmas period are bought as gifts. To help take the stress out of present buying; we have extended our standard 14-day exchange policy over the festive period to give you piece of mind when ordering in-store or online. Therefore, unwanted gifts which are bought between the 10th October 2018 & 24th December 2018 (inclusive) can be exchanged for another product up to and including Thursday 31st January 2019.

Christmas Exchange Overview:

  • Items bought 10th October 2018 to 24th December 2018 are eligible for our Extended Christmas Exchange.
  • This means that eligible gifts can be exchanged until Thursday 31st January 2019.
  • Items must be in their original unopened condition with original packaging.


The following items are not eligible for our Extended Christmas Exchange policy:

  • Special Orders - Any order which has been specified or customized to a customer’s specifications.
  • Hygienic Based Items - Specifically microphones, headphones or other products with a mouthpiece where the hygienic seal has been separated or broken.
  • Software, Media and CDs - Where the packaging has been opened, copyright policies apply, or any product registered via digital or physical means.

Need Help? Get in touch with our friendly team.