COVID-19: We’re Open Online & Delivering as Normal

We're still operating as normal online and delivering to our customers safely.

Since the latest Government advice we've made many changes to safeguard our team and you, including remote working, additional live-chat agents, distributed warehouse changes and increased resources to ensure we can provide you the best service at this time.

At present, all in-stock online orders placed before 3pm are dispatched the very same day. We'll adjust our real-time systems and update this page accordingly should that change.

FREE UK Shipping

It's simple, make a purchase over £199 and we'll give you free shipping within the UK

Buying with guitarguitar is easy. We offer two straightforward delivery options, and if you order before 3pm (or 1pm on weekends), we'll ship your order out the same day providing your item is in stock.

Need a Specific Delivery Date?

If you need your order delivered on a specific date, just write this in the comments section on your order.

If you have any questions, you can contact us on 0800 456 1959 or +44 (0) 191 222 0466 for customers outside the UK. You can also email us at orders@guitarguitar.co.uk.

If your order is shipped using our Next Day Delivery service, you can change your delivery date online, via text, or by using the free 'Your DPD' app.

Need a Specific Delivery Time?

If your order is shipped using our Next Day Delivery service, you can choose from a range of premium delivery options to help get your goods when you need them:

Please note, these services are only available for orders shipping to the UK Mainland.

In-Store Click & Collect

Why Click & Collect?

• Order now and collect within 1 hour
• Available 7 days a week
• No extra charges

How to Click & Collect

• Place and pay for your order on our web site selecting Click & Collect as your delivery option.
• Choose your most convenient store location for your collection.
• Items in stock locally will be able to be collected within 1 hour.

To collect your purchase

• The location and opening times for your chosen store will appear on your receipt.
• We’ll send you an email when your goods are ready for collection.

Please bring the payment card you used along with a printed copy of your confirmation email.

For your protection against fraud, we can't release your order without seeing your payment card.

Your order will be available for collection at your chosen shop for 4 days, after which we will contact you.

Customers in Remote Areas

We also ship to Northern Ireland, the Highlands and Islands, The Isle of Man, Jersey, Guernsey and the Channel Islands using a 48 hour service.

EU & International Customers

Shipping costs​ var​y​ depending on your country, but will be shown in your shopping cart at checkout.​ ​​For a shipping quote, simply add the item(s) to the shopping cart and select your country from the drop-down menu.

​​New goods being exported from the UK will be zero rated for VAT (e.g. no UK VAT will be charged).
​​You will incur import costs including local VAT, duty and admin fees.
​​Our couriers will collect these charges from you directly while the goods are in transit to ensure they clear customs and arrive with you quickly.

​If you have any questions, you can contact us on 0800 456 1959 or +44 (0) 191 222 0466 for customers outside the UK.
You can also email orders@guitarguitar.co.uk or talk to us on livechat.

Our Packaging

Our packaging and void-fill material is made of eco-responsible and recyclable materials. guitarguitar have three sizes of bespoke branded packing boxes designed specifically for the products we sell in conjunction with our supplier RAJA who offer innovative packing solutions. We continually work together to offer innovative and improved packing solutions and deliver instruments and equipment to musicians ready to make music right away.

Further Details

More information can be obtained from our terms and conditions.