I had planned to buy this Guitar and I have bought from this store in Birmingham before. The purchase was simple, I called and confirmed the guitar was in stock prior to travelling and when I got there the service from the staff was excellent. I was allowed to try the guitar for as long as I wanted and was not rushed (they did not know I was going to purchase at this point). I requested a new 'untouched' guitar from stock as I wanted an un-played one and they had no issues with this. The guitar itself is perfect. The service was excellent and the staff were very helpful and friendly throughout.