Jobs at guitarguitar

ABOUT THE ROLE:

We are looking for an experienced, passionate and commercially driven Digital Music Department Manager to lead and grow our Digital division, spanning Pianos, Keys, Drums, PA, Recording and more. This is a senior role with real autonomy. You'll operate alongside the store management team as a key pillar of the store's leadership, taking full ownership of your department's performance, people and culture. If you live and breathe Digital music gear and have the drive to build something special, this is the role for you.

DUTIES:

• Driving sales across the Digital department (Pianos, Keys, Drums, PA, Recording and beyond); offering feedback, managing targets, delivering briefings and appraisals and sharing best practice
  
• Training, coaching and developing department staff, building a team with deep product knowledge and genuine passion for the category
  
• Delivering against and responding to a set of KPIs, with a clear focus on driving 20% year on year growth across the Digital department to ensure its commercial success and smooth running
  
• Providing an outstanding customer experience for everyone who engages with the Digital department; ensuring every visitor is welcomed, engaged and qualified
  
• Maintaining and improving department standards, including presentation of products, demo areas and listening/playing stations
  
• Managing stock; using an intelligent and considered approach to maintain, question and develop the Digital stock profile in line with market trends and customer demand
  
• Continually seeking to improve working culture within the department by fostering improvement, recognising ability and putting the customer at the centre
  
• Managing the rota for the department team
  
• Absence Management
  
• Performance Management
  
• Cash Management and banking
  
• Working closely with and in parallel to the store management team on day-to-day issues affecting the wider business
  
• Liaising with key internal departments such as Purchasing, Marketing and Accounts, particularly around Digital category buying, promotions and product ranging
  
• Keyholder duties; being responsible for opening and closing of the store and acting as a point of contact for alarm companies and emergency services

RESPONSIBILITIES:

• Be responsible for the day-to-day running of the Digital department, operating with autonomy while working alongside the store management team
  
• Lead, inspire and motivate the Digital sales team; helping and supporting them to achieve the department's goals
  
• Drive and maximise sales and customer experience across all Digital categories, both in store and online, with the ambition of achieving 20% year on year growth for the department
  
• Own the Digital stock inventory, ensuring the department is always stocked with exciting, relevant and desirable gear that reflects the breadth of the category
  
• Ensure guitarguitar's visual merchandising standards are maintained across the department and that stock is displayed in an appealing and commercially considered manner
  
• Champion the Digital category internally, acting as the key voice on product ranging, supplier relationships and market trends
  
• Complete department admin accurately, ensuring compliance with company policies and procedures
  
  

KEY SKILLS:

• Demonstrable experience in a retail management or supervisory role, ideally within music, tech or specialist retail
  
• Strong working knowledge of Digital music products across some or all of the following: Pianos, Keyboards, Drums, PA, Recording and Music Production
  
• A genuine passion for music and the Digital category, with the ability to inspire that same enthusiasm in a team and in customers
  
• Proven track record of hitting and exceeding sales targets
  
• Strong people management skills; experience of coaching, developing and performance managing a team
  
• Commercially minded with the ability to read and respond to data, trends and KPIs
  
• Excellent communication skills; confident engaging with customers, team members and internal stakeholders alike
  
• Highly organised with the ability to manage competing priorities across sales, admin and people responsibilities
  
• A collaborative team player who can also operate independently and take ownership of their area
  
• Experience with stock management and merchandising is desirable

Reports to: Store Manager

Salary band: £33k- £40k OTE depending on experience 

(includes KPI bonuses and EOT bonus after probation period)

How to apply:

Drop into the store with your CV and cover letter and speak to the Store Manager.

This position is full-time and permanent and will involve a 3 stage interview process with the Store Manager, Retail Director, Managing Director.

Location: Newcastle

About the Role

guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.

As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.

You will demonstrate a customer-first mentality across all communication channels, including phone, email, and live chat guiding other musicians of all levels to the right solutions for them by accurately identifying and providing tailored recommendations.

What We’re Looking For

The ideal candidate will:

• Have exceptional attention to detail, ensuring every customer interaction removes friction, builds confidence, and maximises sales opportunities.
  
• Be motivated by results, with success measured through winning new customers, retaining existing ones, and driving repeat in-store engagement.
  
• Build strong customer relationships through confident, engaging communication that drives new business and exceeds customer expectations.
  
• Have a strong knowledge of guitars and related product groups
  

Core Strengths

• Highly organised and reliable
  
• Commercially aware with a strong understanding of customer value
  
• Excellent written and verbal communication
  

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
  
• Outstanding staff purchase scheme
  
• 28 days annual leave, increasing with length of service
  
• Workplace pension scheme
  

Note: Employees become trust beneficiaries after 6 months.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Customer Experience Advisor - Sales”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.