Jobs at guitarguitar

Customer Sales Advisor - ONLINE

Location: Newcastle

About the Role

We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.

What We’re Looking For

If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:

• Be motivated by hitting sales targets and exceeding customer expectations.
• Have a solid understanding of guitars, musical instruments, and the music industry.
• Be confident in selling and influencing customers over phone, email, and LiveChat.
• Possess excellent verbal and written communication skills, with the ability to excite and inspire.
• Stay proactive in learning about new products to stay ahead in a competitive market.
• Be a natural problem solver, focused on delivering outstanding solutions.

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
• Outstanding staff purchase scheme.
• Performance bonuses.
• 28 days annual leave, increasing with service.
• Workplace pension scheme.

Note: Employees become trust beneficiaries after 6 months.

How to Apply

Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."

Location: Camden

guitarguitar is looking to add a full-time member of staff to our team in Camden.

As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with.

Essential to this role is an ability to sell, demonstrate products and excite and inspire the loyal customers who visit our stores and who make our business what it is.

You will be working directly under the supervision of our Store Management Team.

A successful candidate will:

• Have an excellent understanding of guitars, musical and recording equipment.
• Excel at demonstrating products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the telephone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust *
• Outstanding staff purchase scheme
• Bonuses paid twice yearly
• Work for an expanding & ambitious market leader
• 28 days annual holiday
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in any product areas that are required as well as on all company procedures, systems and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Sales Staff [Camden]”

Alternatively

We do our best work in person. If you are interested in a role in-store, please drop in with your CV and cover letter and ask for a Manager, to make an introduction.

This position is full-time and permanent.

Online Retention and Sales Advisor 

Location: Newcastle

About the Role

We’re looking for a solutions focused individual to join our online team with experience of sales and customer service via phone and email. You should be dependable, have excellent communication skills, be a team player and have a positive, ‘can-do’ attitude. As part of our Retention team, you will be responsible for proactively guiding customers through various aftersales journeys from a 14 day return right through to our 3 year warranty.

*Due to the specialist nature of this vacancy, it is essential that you possess a keen knowledge and familiarity of guitars and their related equipment.

What We're Looking For
If you have a passion for guitars, we want to hear from you. To be considered for this role you must:

• Be a great communicator and natural problem solver.
• Be a friendly and outgoing 'people person'
• Work well under pressure
• Possess a great knowledge and passion for guitar and all related equipment

Responsibilities include:

• Handle post purchase enquiries via phone and email and possess excellent verbal and written communication skills.
• Be a natural problem solver, focused on delivering outstanding solutions for a variety of products and scenarios.
• Have a customer first attitude and problem-solving mindset with the desire to influence customer interactions and help every customer find the right product as part of their returns journey.
• Ensure every interaction reflects our core values and creates a lasting relationship with our customers.

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonus
• Outstanding staff purchase scheme.
• 28 days annual leave, increasing with service.
• Work for an expanding and ambitious market leader
• Workplace pension scheme.

Note: Employees become trust beneficiaries after 6 months.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount

Ability to commute/relocate:

• Newcastle upon Tyne NE1 1SG: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

How to Apply
Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: “Retention and Sales Advisor – ONLINE.”