Jobs at guitarguitar

Location: Newcastle

About the Role

guitarguitar is the UK’s largest guitar retailer and it’s an exciting time to join us. As we move to grow our business further we are looking to innovate and expand our customer facing operation to better serve musicians everywhere. This new function will be an opportunity for the right individuals to form part of the project which moulds our future so we’re looking for detail-driven, customer-obsessed individuals to be the backbone of the guitarguitar customer experience.

As a key member of our Customer Experience Team, you’ll be the first point of contact for our customers, providing end-to-end support across their entire journey. You’ll play a vital role in delivering our industry-leading omni-channel experience, reflecting guitarguitar’s values and commitment to outstanding customer care in every interaction.

You will demonstrate a customer-first mentality across all communication channels, including phone, email, and live chat guiding other musicians of all levels to the right solutions for them by accurately identifying and providing tailored recommendations.

What We’re Looking For

The ideal candidate will:

• Have exceptional attention to detail, ensuring every customer interaction removes friction, builds confidence, and maximises sales opportunities.
  
• Be motivated by results, with success measured through winning new customers, retaining existing ones, and driving repeat in-store engagement.
  
• Build strong customer relationships through confident, engaging communication that drives new business and exceeds customer expectations.
  
• Have a strong knowledge of guitars and related product groups
  

Core Strengths

• Highly organised and reliable
  
• Commercially aware with a strong understanding of customer value
  
• Excellent written and verbal communication
  

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
  
• Outstanding staff purchase scheme
  
• 28 days annual leave, increasing with length of service
  
• Workplace pension scheme
  

Note: Employees become trust beneficiaries after 6 months.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Customer Experience Advisor - Sales”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.

Location: Epsom

Guitarguitar is looking to add a full-time member of staff to our team in the Epsom Digital & Pro Audio department.

As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with as we grow the success of our ever expanding Digital & Pro Audio department.

Essential to this role is an ability to sell, demonstrate Pianos, keys, PA, Electronic Drums, Recording Equipment & Synths to excite and inspire the loyal customers who visit our stores and who make our business what it is. 

You will be working directly under the supervision of our Store Management Team.

The successful candidate will:

• Have an excellent understanding of Pianos, keys, electronic drums, PA, musical and recording equipment.
• Excel at demonstrating the above products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the phone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, with entitlement to EOT bonuses.*
• Outstanding staff purchase scheme
• Work for an expanding & ambitious market leader
• 28 days annual holiday
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in relevant product areas as well as on all company procedures, systems, policies and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Digital & Pro Audio Sales - Epsom”, alternatively, come in store and hand in your CV in person!

This position is full-time and permanent.

Salary will be dependent on experience and will be discussed upon application.