Jobs at guitarguitar

Location: Birmingham

guitarguitar is looking to add a full-time member of staff to our team in Birmingham.

As a member of our sales team, you will represent both guitarguitar, the UK’s biggest guitar retailer, and the legendary brands and manufacturers we partner with.

Essential to this role is an ability to sell, demonstrate products and excite and inspire the loyal customers who visit our stores and who make our business what it is.

You will be working directly under the supervision of our Store Management Team.

A successful candidate will:

• Have an excellent understanding of guitars, musical and recording equipment.
• Excel at demonstrating products to a good standard and always aim to inspire beginners and experienced musicians alike.
• Be confident dealing with our customers face-to-face, on the telephone, via email, and across social media.
• Be proactive in learning new products as and when they are released in order to keep up with an ever evolving market.
• Be passionate about making guitarguitar an outstanding place to visit for all things music-related.
• Take pride in finding great solutions for customers and working as part of a fantastic team.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust *
• Outstanding staff purchase scheme
• Bonuses paid twice yearly
• Work for an expanding & ambitious market leader
• 28 days annual holiday
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

Ongoing training will be provided to the successful candidate in any product areas that are required as well as on all company procedures, systems and practices.

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Sales Staff [Birmingham]”

This position is full-time and permanent.

Sales & Dispatch Assistant

Location: Camden

This is the perfect opportunity for a guitar enthusiast to become part of the guitarguitar family at our Camden store in London. guitarguitar is the biggest guitar retailer in the UK, with six stores based in Glasgow, Edinburgh, Newcastle, Birmingham, Camden and Epsom. You will work between our stockroom and our sales floor of our store in Epsom, one of the biggest ranges of guitars and instruments in the whole of the UK.

About the Role:

Due to the specialist nature of the store, it is essential that you possess a strong knowledge and familiarity of guitars and their related equipment.

The role is multifaceted and you will be part of an elite team, working in a fast paced environment. We are seeking someone who is a team player, has a positive, ‘can-do’ attitude, keeps calm under pressure, and possesses excellent organisational skills.

Responsibilities include:

• Loading and unloading delivery vans
• Ensuring stock accuracy
• Preparing and merchandising stock for the shop floor
• Picking and packing, ensuring goods are shipped safely
• Performing basic guitar maintenance, such as restringing and cleaning
• Tidying and cleaning the stockroom
• Photography for our website and social media pages
• Liaising regularly with colleagues, customers and suppliers
• Demonstrating guitars and other guitar related products
• Maintaining excellent product knowledge in an ever evolving industry
• Ensuring the shop floor is well presented and retail ready

To be considered for this role you must:

• Be a team player and a great communicator
• Work well under pressure
• Be detail orientated, meticulous and have great organisational skills
• Be highly driven, motivated and have a passion for guitars and music related equipment

Previous experience is preferred.

Benefits:

• Best in industry staff purchase scheme
• 28 days holiday
• Company pension
• Performance related bonuses

Job Type: Full-time, includes weekends. 

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

HOW TO APPLY

To apply, submit your CV and covering letter to jobs@guitarguitar.co.uk with the subject “Camden Sales & Dispatch Asst”

Customer Sales Advisor - ONLINE

Location: Newcastle

About the Role

We’re looking for a sales-driven individual to join our team of online experts, connecting with customers via phone, email, and LiveChat. As a Customer Sales Advisor, your primary goal will be to drive sales by inspiring customers with your product knowledge, finding tailored solutions, and providing an exceptional customer experience that builds lasting relationships.

What We’re Looking For

If you have a passion for sales and a love for guitars, we want to hear from you. The ideal candidate will:

• Be motivated by hitting sales targets and exceeding customer expectations.
• Have a solid understanding of guitars, musical instruments, and the music industry.
• Be confident in selling and influencing customers over phone, email, and LiveChat.
• Possess excellent verbal and written communication skills, with the ability to excite and inspire.
• Stay proactive in learning about new products to stay ahead in a competitive market.
• Be a natural problem solver, focused on delivering outstanding solutions.

What We Offer

• Employee Ownership Trust (EOT): share in our success through bonuses
• Outstanding staff purchase scheme.
• Performance bonuses.
• 28 days annual leave, increasing with service.
• Workplace pension scheme.

Note: Employees become trust beneficiaries after 6 months.

How to Apply

Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Customer Sales Advisor - ONLINE."